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Home SITE GUIDELINES

Site Guidelines

All personal information shall be used to ensure quick and efficient processing of your order. Whatever information gathered will be used solely to contact/identify customers and to fulfill customer needs. Various marketing emails are sent to a mailing list from which a customer can subscribe/unsubscribe to/from at any time. Ayala Foundation, Inc. does not accept responsibility for information and actions by third party individuals which may occur as a result of information received from the customers directly.

Customer’s Privacy


Ayala Foundation, Inc. is committed to protecting your privacy. We use the information we collect about you to process orders. Please read on for more details about our privacy policy.

When you order, we need to know your name, e-mail address, mailing address, and all other pertinent information essential for us to fulfill your order. This allows us to process and fulfill your order and to notify you of your order status.

From the information we collect, we will give you the option to join our mailing list so that we can inform you of marketing promos, services, news, important functionality changes to the Web site which we feel would be of interest to you. Membership to this mailing list can be terminated by emailing us of your intent to opt-out of this service.

All information pertinent to verifying credit cards (e.g., credit card number, expiration date, etc.) are NOT COLLECTED by Ayala Foundation, Inc. We employ an online payment gateway systems integrator (AsiaPay) which will process such information.

Ayala Foundation, Inc. shall not sell, trade, or otherwise disclose or divulge your personal information to outside parties

By using our Web site, you consent to the collection and use of this information by Ayala Foundation, Inc.. If we decide to change our privacy policy, we will post such changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Ayala Foundation, Inc. encourages your questions and comments about privacy. You can fill up the online contact form or send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .


Use of Information


Ayala Foundation, Inc.will not collect any personal information about individuals except when specifically and knowingly provided by such individuals. Examples of such information are: name, postal address, e-mail address, phone number, birthdays, and product commentary.

Ayala Foundation, Inc. recommends that if you are providing information on behalf of a child, that you use the child's parent or guardian's e-mail address and that you have the permission of that child's parent or guardian.


Accuracy of Published Web Content Information


It is your responsibility to evaluate the accuracy, completeness and usefulness of any opinions, advice, services or other information provided. The information on this web site may be changed or updated without notice. Ayala Foundation, Inc. may also make improvements and/or changes in the products and services described on this web site at any time without notice.

Information provided on this web site is believed to be reliable when posted. However, Ayala Foundation, Inc. cannot guarantee that information will be accurate, complete and current at all times. All information in this web site is subject to modification from time to time without notice.

Ayala Foundation, Inc. has used its discretion, best judgment and all reasonable efforts in collecting and preparing the information, documents (incl. copy, graphics, pictures, etc.) or other items provided or available herein, but any such information, document or other item is provided or available without any warranty of any kind, either expressed or implied, including, but not limited to, the warranties of completeness, accuracy, fitness for a particular purpose, or non-infringement of any intellectual property rights.

Terms of Web Site use and Disclaimer


PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMER CAREFULLY BEFORE USING THIS WEB SITE (this "SITE"). By using this site, you agree to these terms of use. If you do not agree to these terms, you may not use this site.

Ayala Foundation, Inc. reserves the right, at any time, to modify, alter, or update these Terms of Use, and you agree to be bound by such modifications, alterations, or updates.

Order Acceptance


The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Ayala Foundation, Inc. reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order.

For volume orders, (more than 10 items or more than 3 units/item), please contact us directly via email or call us so that we can better service your bulk-order requirements.

Ordering Availability


Our products are readily available for sale as long as they are on stock. Any buyer shall be immediately notified thru e-mail for orders which cannot be fulfilled indefinitely or for the time being. If you access our web site, you do so on your own initiative and are responsible for compliance with applicable local laws and regulations.

ORDER PROCESSING


Orders are processed daily from Mondays through Fridays. Orders received before 4:30 PM (Manila time, or 0700 GMT) from Mondays through Fridays are processed on the same day while orders received after this time are processed on the next business day. If your order was placed after 4:30 pm on a Friday, such order will be processed on the next business day. Orders placed on a Saturday, Sunday, or Holiday will be processed on the next business day.

Product availability


Products sold by Ayala Foundation, Inc. are available as long as it is on stock. If your order will not be available within 24 hours, or is out-of-stock, Ayala Foundation, Inc. will notify you by email if and when the item will be available, or if the item has been phased-out, as the case may be.

If your order has been approved, you will be notified by email at the email address you provided when you registered as a member or when you made the purchase at Ayala Foundation, Inc. In certain instances, a representative from Ayala Foundation, Inc. may contact you by telephone to confirm your order

If you wish to inquire about the status of your order, please contact Ayala Foundation, Inc. by email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or you may call us through the contact numbers provided in Contact Us.

Pricing


Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere.

Despite our best efforts, some of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Refund Policy


For erroneous shipment of items (item shipped is not the item ordered) for which the error is ours, expect your refund within 4 weeks of giving your package to the return shipper. Items should be returned in their original product packaging.

This time period includes:

5 to 10 business days for us to receive your return from the shipper

3 to 5 business days for us to process your return

The time it takes your bank to process our refund request

We'll notify you via e-mail of your refund once we've received and processed the returned item.

Limitation on Liability


IN NO EVENT SHALL Ayala Foundation, Inc. BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER, EVEN IF Ayala Foundation, Inc. HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, NEGLIGENCE, OR ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS, AND MATERIALS AVAILABLE FROM THIS SITE. THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Payment Terms


Ayala Foundation, Inc. charges in Philippine Peso. If your credit card is locally issued, you will be billed in PESO. If you are living outside the Philippines owning a foreign issued credit card, your credit card bills you in your credit card's preferred currency. Your actual charge will be determined by the exchange rate used by your credit card company. The buyer will have to settle any outstanding amount with the concerning bank according to the policies, terms and conditions of the bank who has the said jurisdiction governing the legal use of that credit card owned by you, the buyer or cardholder.

SHIPPING AND INSURANCE


Ayala Foundation, Inc. ships ordered goods through our partner courier. These authorized courier reserve the right to refuse to ship items that are restricted from carriage by air transport regulations or the regulations of its air carrier partners. The terms specified under the Conditions of Contract of these couriers apply on packages shipped through them, respectively.

Orders are normally dispatched within 72 hours following the order date. For orders to be delivered to a Philippine destination, please allow 2 to 3 days from process date for delivery. For international destinations, standard delivery schedules of the couriers apply.

Ayala Foundation, Inc. does not assume responsibility for, and shall not be liable for any damages, whether direct, incidental, special or consequential, arising from the handling and delivery of ordered goods by its authorized courier.